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On Point

HELP DESK SUPPORT

Services that handle a company's internal queries and operational problems about IT related issues. This service might include hardware and software support, logging of problems, dispatch of service technicians or parts, training coordination, etc.

Destiny's Help Desk services redefine traditional help desks to minimize support costs and ensure high levels of user satisfaction, enhance productivity, and effectively use resources. The Help Desk services provide customers with:

  • Single Point of Accountability (SPOA) to eliminate multiple calls to the help desk.
  • Expanded Coverage to ensure that help is there 24 hours, 7 days a week.
  • Effective First Call Close Rate to minimize repeated calls, user downtime, and frustration.
  • Courteous and Knowledgeable Personnel to provide answers to routine questions quickly, help the user learn how to perform simple diagnostics and functions, understand the applications.
  • Tracking and Reporting to give the IT manager the knowledge necessary to take preventive action. By tracking the type of calls and resolution, system, network, application and training problem trends can be identified and addressed.
  • Destiny delivers high quality user support and associated cost reductions by combining our highly trained personnel, certified processes, and in-depth experience with cutting edge help desk tools and technology.